Our Rates

TECHNICAL SUPPORT

Standard Callout:
Within a 25km radius, additional travel fee beyond that

R280

Standard Service:

R480 p/h

After Hours:Weekdays & Saturdays
Sundays & Public Holidays

 

R720 p/h
R900 p/h

Remote Assistance:

R350 p/h

Specialised Support:

R640 p/h

Additional Travel:

R6.25 per km

1 hour minimum per hour or part thereof after

Callout Times:

Standard:
Scheduled by technical consultant

09:00 – 16.30

Critical & After Hours:
Excluding travel time

Anytime. 2 – 4 hour turnaround

Deliveries (no technical support):

Invoice less than R3000

As per call out fees

Invoices more than R3000

Free within 25km
Additional travel fee thereafter

 Third Party Repairs:

  • Standard call out fees apply.
  • Installs, reinstalls and uninstalls of equipment onsite charged at standard rates.
  • Repairers may charge a quote rejection fee, Payable by the client.

Warranty Repairs:

  • Standard call out fees apply
  • Installs, reinstalls and uninstalls of equipment onsite charged at standard rates.

Operating System Reinstall (Prices do not include travel and delivery):

Hard Drive Format and Reinstall
With Backup

R1200
Includes drivers and updates

Hard Drive Format and Reinstall
No backup

R900
Includes drivers and updates

Additional Application Installs
eg. Antivirus, Office etc

R250
Includes updates

Backup Only
Up to 500GB

R450

Quote Rejection Fee
Diagnosis and Repairs

R250

 Network Cabling:

  • Standard call out fees apply.
  • Per point fee of R450
  • Cables charged at per running meter. Connectors, boots etc charged individually.

Please Take Note:

  • Business hours are between 08:30 and 17:00
  • Call out distances are calculated from our offices at 40 Colin Road, Eldoraigne, 0157
  • All prices strictly Cash on delivery (COD).

 TECHNICAL SUPPORT CONTRACTS

Support Contract Lite – R640 per Month

  • Includes 1 Standard Service hours per month.
  • Allows for 1 Critical Remote Service hour at Standard Remote Service rates.

Support Contract Small Business – R2,080 per month

  • Includes 4 Standard Service hours per month.
  • Allows for 1 Critical Service hours at Standard Service rates.
  • Online Support

Support Contract Merchant – R5,000 per month

  • Includes 10 Standard Service hours per month.
  • Allows for 2 Critical service hours at Standard Service rates.
  • Backup Services
  • Telephone Support
  • Online Support

Support Contract Corporate – R7,350 per month

  • Includes 15 Standard Service hours per month.
  • Allows for 3 Critical service hours at Standard Service rates.
  • Backup Services
  • Telephone Support
  • Online Support

Support Contract Enterprise – R9,400 per month

  • Includes 20 Standard Service hours per month.
  • Allows for 4 Critical service hours at Standard Service rates.
  • Backup Services
  • Telephone Support
  • Online Support

Support Contract Premium – R18,000 per month

  • Includes 40 Standard Service hours per month.
  • Allows for 8 Critical service hours at Standard Service rates.
  • Backup Services
  • Telephone Support
  • Online Support

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